Terms and Conditions
1. Scope of Services
The services provided through this website consist of online counseling and psychological support sessions.
The services offered are intended for personal development, self-exploration, emotional support, and counseling. They do not constitute medical treatment, psychotherapy, psychiatric treatment, diagnosis, or healthcare services.
2. Booking and Payment
Appointments can be booked through the online scheduling system provided on this website.
Payment is due at the time of booking unless otherwise agreed.
Accepted payment methods may include credit card, debit card, PayPal, and other payment methods offered through the booking platform.
3. Fees and Services
The following services are currently offered:
Individual Counseling Session
Duration: 50 minutes
Fee: €85
Couples Counseling Session
Duration: 90 minutes
Fee: €135
Sliding Scale Individual Session
Duration: 50 minutes
Fee: From €70
The sliding scale option is intended for individuals experiencing financial difficulties. Availability may be limited.
All fees are payable at the time of booking unless otherwise agreed.
Fees may be adjusted in the future. The fee displayed at the time of booking shall apply to the scheduled appointment.
4. Online Sessions
Sessions are conducted online via the designated video platform.
Clients are responsible for ensuring:
a stable internet connection
a private and suitable environment
appropriate technical equipment
If technical issues arise, reasonable efforts will be made to continue or reschedule the session.
5. Cancellation Policy
Appointments may be cancelled or rescheduled free of charge up to 24 hours before the scheduled session.
For cancellations made less than 24 hours before the appointment, or in case of no-show, the full session fee may be charged.
Exceptions may be made in cases of emergency at the sole discretion of the provider.
6. Confidentiality
All information shared during counseling sessions is treated confidentially.
Confidentiality may only be limited where disclosure is required by applicable law or where there is a serious and immediate risk of harm to the client or others.
7. Client Responsibility
Counseling is a collaborative process.
Clients remain responsible for their own decisions, actions, and wellbeing throughout and following the counseling process.
No guarantees can be made regarding specific outcomes or results.
8. Emergency Situations
The services provided are not suitable for crisis intervention or emergency mental health support.
If you are experiencing:
suicidal thoughts
risk of self-harm
risk of harm to others
a psychiatric emergency
please contact emergency services, a crisis hotline, a physician, or an appropriate local mental health provider immediately.
9. Limitation of Services
Online counseling provided through this website does not replace:
psychotherapy
psychiatric treatment
medical treatment
emergency mental health services
Clients seeking diagnosis, medical treatment, or crisis intervention should consult appropriately licensed healthcare professionals.
10. Intellectual Property
All content on this website, including text, graphics, images, artwork, and materials, is protected by copyright and may not be reproduced, distributed, or used without prior written permission.
11. Liability
The provider shall not be liable for indirect damages arising from the use of this website or counseling services, except where liability is required under applicable law.
The provider is not responsible for interruptions caused by technical failures outside her control.
12. Applicable Law
These Terms and Conditions shall be governed by the laws of the Federal Republic of Germany.
13. Contact
If you have any questions regarding these Terms and Conditions, please contact:
Zoé Keleti
Email: hello@zoekeleti-psychology.com